Cakes Support

Login

• If sign-in fails, check your internet connection and try again.
• If you use Google sign-in, ensure the same Google account is selected.
• If you use email/password, confirm your email is typed correctly.

Rooms

• Only the host can edit room details (date/time, location) and manage members.
• If you don’t see a room, confirm you joined with the correct invite code.
• If chat is not visible, you may be in Birthday Star mode for that room.

Invites

• Invite codes can be shared via messaging apps (WhatsApp, Instagram, etc.).
• If you already joined a room, using the same code again should not consume invite usage.
• If a code fails, it may be expired, revoked, or maxed out.

Billing / In-App Purchases

• If a purchase doesn’t appear, try restoring purchases from the app settings.
• Payments are processed by Apple. If you’re signed into multiple Apple IDs, confirm the correct one.
• If you still need help, contact support with your device model and iOS version.

Contact